From the Chatbot -> Integrations section it is possible to connect to various external CRM systems:
Pilot integrates via an app token and sub origin code.
You can find the app token in your Pilot CRM’s admin module initial page. It will look like this: 97xxxx4b-1xx8-4xx6-axxa-6dxx5fd4xx71
As for the sub origin code, you can find it within the Pilot CRM’s admin module -> Data Origin page. It looks like this: DXXXX3EE45KXXXXIO