General Settings

You can make adjustments to the general appearance and other features of the chatbot according to your preferences from Chatbot -> Settings:

In there, you may:

Actvate or deactivate the chatbot (so that it gets displayed -or not- on your website).
Select between widget versions 1.0 o 2.0
Select the chatbot default language.
Choose the chat window color
Define a window title (eg "Sales Chat", "Pilar from Cliengo", "Online Chat").
Choose the name of the robot - by default "Pilar".
Set a timeout for the auto greeting. That is how many seconds after a visitor arrives to the site the chatbot will send the initial greeting.

From now on, you can configure your business hours in Cliengo so that the chatbot behaves differently outside business hours.

Add your business hours. You can add several times on the same frequency of days (for example, from Monday to Friday from 08:00 to 12:00 and from 14:00 to 19:00) or on different days (from Monday to Friday from 09: 00 a.m. to 6:00 p.m.; Saturdays and Sundays from 10:00 a.m. to 1:00 p.m.).
Activate the "Offline mode" option (only in paid plans) and write a variant to the greeting and other chatbot messages so that you inform your potential clients that they will be contacted when your business reopens.
The chatbot will continue to capture leads, and they will have the precise information on when the next contact will be from your company.
Offline Mode affects both the WhatsApp Widget and the Chatbot. When not being operated by a person, the chatbot continues to show, but the window corresponding to WhatsApp disappears as soon as business hours end